Privacy and Legals

Racehouse is committed to protecting your privacy, and takes its responsibilities regarding the security of customer information very seriously. This policy explains how we use customer information and how we protect your privacy.

1. Use of Customer Information

Information required to process your booking

We require certain information to allow us to process your booking. This includes, for example, your name, address, telephone number and your credit or debit card number, expiry date and security code. We also need to know all the names of the people who will be flying.

This information allows us to process your booking and to send you confirmation of your booking by email if requested. We ask for your telephone number so that we can contact you urgently if there is a problem with your reservation or payment.

We may use and analyse the information that we collect so that we can administer, support, improve and develop our business.

The information that you provide to us will be held in our systems, which are located on our premises or those of an appointed third party who will be based within the EEA. We may also allow access to your information by other third parties who act for us for the purposes set out in this policy or for other purposes approved by you.

Racehouse email update service

When you join the Racehouse email update service, you will be added to the list of subscribers to our news, information, and special offer emails.

For example, we will often give advance notice of our fantastic sales, so that you can be amongst the first to pick up a great bargain! We will also let you know about other services and products which we offer and which may be of interest to you,

You will need to provide us with your name and e-mail address if you wish to subscribe to this service.
You can opt out of the email service at any time by sending a reply e-mail asking to un-subscribe.


When you enter an Racehouse competition or other promotional offer, we may ask for your name, address and e-mail address so we can administer the contest and notify winners.

Occasionally we ask you to email us with, or we may contact you to obtain, your opinion on a particular subject. We may publish a selection of these comments on our web site. However, if you advise us that you do not wish to have your comment and name published, we will not do so.

2 Site tracking

We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site to better meet the needs of visitors to This software does not enable us to capture any personally identifying information.

3 Security to protect your information and data retention

As required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

We will retain your information for a reasonable period or as long as the law requires.

4 Cookies

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. They enable Racehouse to provide features such as remembering aspects of your last visit to make subsequent searches faster. Cookies can be deleted from your hard drive if you wish. Most web browsers automatically accept cookies, but you can change your browser settings to prevent that. Even without a cookie you can use most of the features on the web site. Our cookies do not contain any personally identifying information.
Cookies are also used in email messages you have agreed to receive and at our website to help us measure the effectiveness of our advertising and how visitors use our site. If you do not want to help us learn how to improve our offers and marketing strategy, you can “opt-out” of this email cookie.

If you click on a link in the email, we may set a cookie on your browser. If you visit as a result of clicking on a link, we are able to understand how you interact with the pages of our website through the combination of the cookie and pixels set on the pages of our website. This enables us to understand what interested you in our emails and what did not, and what interests you about our website and what does not. We can then try to send you more interesting information in the future. Please note that this information is for our use only – we do not disclose or share this information with any third parties. If you do not wish this to happen, you can change the cookie settings in your browser.

5 Use of pixels

In order to understand how our customers interact with the emails and the content that we send, we use pixels in the email in order to understand who has opened the message. In order to provide our content in the most interesting way, we may also use pixels to learn whether you can receive emails in text or html form.

6 Disclosure to third parties

Racehouse does not sell, trade, or rent your personal information to others. We never disclose information about a customer to any other person or organisation without your consent unless there is an emergency situation that requires it or we are legally required to do so.

Racehouse passes personal data, which includes information about your method of payment and flight booking, to the credit or debit card company that issued the card with which you made your booking.

7 Your consent

In using the Racehouse web site, you consent to the collection and use of this information by Racehouse Ltd. in the ways described above.
If you have any further questions about our Privacy Policy or its implementation, please contact us on 0845 577 345

Please note that if you click on a link in our email that takes you to another site – for example the site of someone advertising in our emails, you will need to read their privacy policy in order to understand whether and how they process data about your visit to their site.

If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and in what circumstances we disclose it.

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