Terms & Conditions 

Please read the following terms and conditions carefully, making specific note of the cancellation and no show policies which will be strictly enforced and apply to all activities.
 

Contents:

 

General terms and conditions:

 

1. Booking terms                                                                                 

2. Payment terms
3. Redeeming gift vouchers
4. Cancellation and no show policy
5. Arrival times
6. Under 18’s
7. DVD & Photos

 

Activity terms and conditions:

 

8. Race House

 

General terms and conditions:

 

1.0 Booking terms

1.1 Pre-booking of all activities is advisable to ensure your preferred date and time.
1.2 No booking for any activity may be entered into the Booking System unless payment is made or a Bank Transfer is initiated. Racehouse cannot accept cheques.
1.3 If a booking confirmation is required please request one at the time of booking and provide a valid e-mail address to which it can be sent.

 

2.0 Payment terms

2.1 All bookings must be paid for in full, in advance over the phone or in person, using a credit or debit card.
2.2 Bank Transfers may be accepted providing bookings are more than 30 days in advance.
2.3 If paying by Bank Transfer, allow a minimum of 10 days for funds to appear in the Racehouse account.
2.4 Bank transfers will only be accepted for payments of over £150.
2.5 Failure to pay before the specified deadline will result in the booking being removed from the Booking System.
2.6 If paying by Bank Transfer, any additional bank charges must be paid for by the customer.
2.7 If there is the ability to include a reference on the Bank Transfer please use your booking reference number.

 

3.0 Redeeming gift vouchers

3.1 If you are using a voucher, please bring this with you, it is proof of your payment and your eligibility to take part in the activity.
3.2 If you do not bring your voucher you will not be able to take part in any activity unless another purchase is made.
3.3 Any lost or stolen vouchers will not be replaced free of charge.
3.4 Vouchers purchased over the phone or online can be refunded minus a 5% administration charge if returned to us within 14 days. Vouchers returned after 14 days are non refundable.
3.5 It is strongly suggested that when returning vouchers they are sent recorded delivery as voucher received outside of the 14 day period will not be refunded. Proof of postage is not proof of receipt.
3.6 All vouchers expire 12 months after purchase date unless otherwise stated.
3.7 Lost or stolen vouchers can be replaced for an £8 charge provided this is before the expiry date.
3.8 Vouchers from external suppliers such as (but not limited to) Acorne, Lastminute.com and Virgin Experience days all have their own terms and conditions which may vary from Racehouse’s own policies. Please check with your voucher supplier.
3.9 Customers wishing to book their experience after the expiry date of the voucher can do so by paying an additional fee of 30% of the current value of that product provided the voucher is still in date at the time of booking.
3.9.1 If that product is no longer on sale then a charge of 30% of the price that was originally paid for the voucher will be charged.
3.10 Bookings made after the expiry date on the voucher cannot be moved or changed once the expiry date has passed.
3.11 Gift vouchers ordered over the telephone or online will be posted out 2nd class.
3.12 A Voucher cannot be exchanged for, or put towards, another activity unless the original activity is unavailable.
3.13 For multi activity vouchers should one of the activities be unavailable for any reason then either an alternative activity will be offered or a gift voucher given to be used at a future date within the following 12 months.
3.14 Expired vouchers cannot be used.


4.0 Cancellations and no show policy

4.1 No-shows and latecomers will be considered as cancellations.
4.2 Race House Bedford Ltd and are unable to offer any refunds for missed or cancelled bookings, regardless of how much notice is given of the cancellation.
4.3 If enough notice is given of a cancellation then the booking may be moved to a later date.
4.4 All cancellations must be made by telephone or in person and a cancellation reference number issued. Cancellations will not be taken any other way.
4.5 When cancelling a booking a cancellation reference number will be issued. This number must be stored by the customer as in the event of a discrepancy all bookings will stand unless a cancellation reference number can be quoted.
4.6 For bookings which include multiple activities you must give at least 7 days notice in order to move your booking.

4.7 24 hours notice is required to move or change a booking.

 

5.0 Arrival times and check in

5.1 For Race House bookings you have to arrive 15 minutes before the start of your activity.
5.2 If you miss your pre-activity briefing you will be unable to take part and will not be reimbursed or offered an alternative activity.
5.3You will be required to read an ‘are you fit to take part’ sheet for the activity you are doing.
5.4 All participants will be required to complete an acceptance of risk form. These can be viewed here.

 

6.0 Under 18’s

6.1 Under 18’s must be accompanied by an adult who will be asked to read and sign the Acceptance of Risk form on their behalf.
6.2 Participants for all activities should be over the age of 5. However, a parent/guardian’s discretion is advised as to the suitability of their child for the activity.
6.3 Accompanying adults are responsible for their wards at all times whilst on site.

 

7.0 DVD & Photos

7.1 The provision of DVD's (Video footage) and photos are considered a separate service to the activities on offer.
7.2 In the event of video footage or photos being unavailable no rescheduling or reimbursement of any activity is possible.

 

8.0 Race House

8.1 The minimum age for the Race House is 5 years old. All children must be accompanied by an adult who is responsible for them throughout their experience.
8.2 The minimum height requirement is 107cm.
8.3 Users who suffer from epilepsy or other conditions that can be affected by flashing lights should not take part.
8.4 You should also not take part if you have severe back problems.
8.5 All bookings must be paid for at the time of booking.
8.6 All bookings are non refundable.
8.7 24 hours notice must be given to move a booking. Bookings are non refundable but with 24 hours notice they can be moved to another date.

Redeem a Voucher

48347 laps driven = 84807.417 miles